OrderDynamics was featured in an article in the June 2011 edition of Internet Retailer Magazine. The article, called People Power, showcases our Client Walking on a Cloud and how they use our Call Center and CRM to empower their customer service agents to service callers better for both B2C and B2B orders.
Here is an excerpt: "To meet those expectations multichannel shoe retailer Walking On A Cloud in February 2010 implemented an e-commerce platform and order management system from OrderDynamics. The retailer operates 36 bricks-and-mortar stores in Ontario, Canada, sells online and operates a wholesale division. The system enables Walking On A Cloud's three in-house contact center agents to access information for each business unit, including being able to look up customer information, in-stock availability and tracking information, says Mark Zuckier, the retailer's president. "We want our agents to have all the tools to help consumers place an order or resolve an issue," he says."
Internet Retailer June 2011: People Power
Here is an excerpt: "To meet those expectations multichannel shoe retailer Walking On A Cloud in February 2010 implemented an e-commerce platform and order management system from OrderDynamics. The retailer operates 36 bricks-and-mortar stores in Ontario, Canada, sells online and operates a wholesale division. The system enables Walking On A Cloud's three in-house contact center agents to access information for each business unit, including being able to look up customer information, in-stock availability and tracking information, says Mark Zuckier, the retailer's president. "We want our agents to have all the tools to help consumers place an order or resolve an issue," he says."
Internet Retailer June 2011: People Power
Digital Magazine to this Digital magazine article here
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