- See more at: http://blogtimenow.com/blogging/automatically-redirect-blogger-blog-another-blog-website/#sthash.CjzeOUZw.dpuf On-Demand eCommerce Blog | Dynamic Merchandising by OrderDynamics

OrderDynamics Partners with LivePerson for Chat Services

OrderDynamics recently solidified a partnership with LivePerson after years of having mutual clients. With consumers becoming more demanding about the availability of customer service tools while they shop online, services from LivePerson can help merchants save costs and increase conversions from new and repeat customers.

For high-traffic websites with sophisticated business requirements, LivePerson aligns people, process and technology to maximize incremental sales yield and orders/leads per labor hour. Hundreds of the world's most recognized brands have adopted LivePerson and increased online conversions at a lower cost per incremental order than any competing alternative.

A major benefit of the OrderDynamics eCommerce SaaS offering is that integrations like LivePerson are rolled into their HIVE Ecosystem (Highly Integrated Virtual Ecosystem). HIVE allows OrderDynamics' Clients to quickly adopt new third party integrations that are fully supported, saving them cost and time.

OrderDynamics adds Shoptoit.ca, Canada's leading Shopping Site

OrderDynamics has recently added Shoptoit.ca to its built-in Marketing Services integrations, allowing their Clients to take advantage of Canada's most successful shopping comparison service. The automated product feed is one of many out-of-box marketing tools embedded in their Software-as-a-Service (SaaS) based eCommerce platform design for growing B2C and B2B merchants.

When Shoptoit.ca launched on July 1, 2005 it was Canada's first shopping search engine that listed Canadian-based products in Canadian dollars. With unique features such as our Comparison Clipboard™ and Feature Filter, it ranks as one of the most popular online shopping destination for Canadians.

Shoptoit.ca is exclusive to merchants who have operations in Canada, making it a perfect fit for cross boarder retailers who run multiple sites with OrderDynamics.

A major benefit of the OrderDynamics eCommerce SaaS offering is that integrations like Shoptoit.ca are rolled into their HIVE Ecosystem (Highly Integrated Virtual Ecosystem). HIVE allows OrderDynamics' Clients to quickly adopt new third party integrations that are fully supported, saving them cost and time.

OrderDynamics Adds Givex Support to eCommerce Platform

The OrderDynamics eCommerce Platform now supports Givex, a global provider of gift, loyalty and other closed loop card technologies that merchants increase customer acquisition and retention.

Givex manages the production of many millions of cards per year, offering gift card programs of varying scale and function which are suitable for merchants of all sizes.

Cards are activated at the time of purchase and their value decreases as they are used. Gift cards can be branded with your logo and design, and denominations can be pre-set, flexible, or bear any number of other features. Activations and redemptions occur in real-time via integrated POS system, magnetic card reader, barcode reader, telephone or web interface. Cards can be reloadable and customers can add money to their card in-store or online.

Merchants can manage their program through the secure, one-stop Givex administrative website. Givex offers a robust reporting package which is designed to facilitate reconciliation across all stores, and to provide insight into market trends.

OrderDynamics has added Givex into its robust Payment Stack that supports over 10 major gateways and over 25 Alternative payment brands. Clients like Henry's Camera who use Givex within their retail locations can now offer a seamless instore and online experience. The OrderDynamics checkout provides full and partial redemption, purchasing of new gift carts, and combining gift cart redemption with other payment methods offered.

As part of the OrderDynamics eCommerce SaaS offering, integrations like Givex are rolled into their HIVE Ecosystem (Highly Integrated Virtual Ecosystem). HIVE allows OrderDynamics' Clients to quickly adopt new third party integrations that are fully supported, saving them cost and time.

OrderDynamics Integrates Avalara Tax into SaaS Platform

OrderDynamics has recently added Avalara AvaTax as part of its SaaS Platform.

This partnership allows multi-eStore online retailers to plug in to a proven automated sales tax solution, that streamlines cumbersome, error-prone tax compliance processes and reduce the risk of loss or penalty in case of an audit. AvaTax automated solutions automatically perform address validation, jurisdiction research and rate calculation and allow you to manage even the most complicated tax issues, such as situs, nexus, tax tiers, tax holidays, exemptions, certificate management and product taxability rules.

OrderDynamics has integrated AvaTax directly into its Order Management System (OMS) providing merchants point-and-click access to override the internal Tax system. The OrderDynamics platform also handles cart, checkout, and B2B tax exemptions with Avalara.

As part of the OrderDynamics eCommerce SaaS offering, integrations like AvaTax are rolled into their HIVE Ecosystem (Highly Integrated Virtual Ecosystem). HIVE allows OrderDynamics' Clients to quickly adopt new third party integrations that are fully supported, saving them cost and time.

OrderDynamics Enhances eCommerce Order Management with Fraud Detection Technology

Toronto – August 17th 2010 -- OrderDynamics Corporation, Canada’s leading On-Demand eCommerce Platform Provider, has enhanced its SaaS platform giving high-volume online retailers automated fraud detection and tighter control over order management.

The OrderDynamics SaaS (Software-as-a-Service) eCommerce platform has a new fraud detection and management system embedded in its multi-channel Order Management System (OMS). eCommerce websites that are powered by the OrderDynamics platform benefit from a powerful frontend presentation layer that is directly integrated with a comprehensive backend (called eBusiness Manager) that includes order management, gateway processing, call center, customer relationship management, product catalog, promotions controls, reporting, and other important tools needed by high volume, multi-site retailers. OrderDynamics has recently made live a robust Fraud Management engine that is tied directly in to the order pipeline, reducing exposure to fraud without creating extra work for the a merchant’s order desk.

The powerful new Fraud Management engine is capable of catching fraudulent orders for sophisticated fraud cases where the order appears to be valid, such as with orders that successfully pass Address Verification System (or AVS) and other "card not present" technologies like Card Security Code (CVV2 for example) or even PIN systems like Verified by Visa. This is made possible by proprietary technology that inspects orders in real-time against customizable fraud chains, which are groupings of (AND/OR) rules with over 30 parameters and options defined by the merchant.

“High volume eCommerce websites require as much automation as possible to avoid manually handling orders” explains Michael Turcsanyi, VP Sales and Marketing for OrderDynamics Corporation. “This technology ensures that orders matching key conditions are held for review while all others continue normally” continues Turcsanyi. Once orders are flagged for possible fraud, the merchant can quickly review and action these orders within a matter of seconds. As the merchant’s business changes over time so can the fraud chains through point-and-click ease within the eBusiness Manager.

“Two of the competitive advantages our clients receive is personalizing the website experience for their shoppers and automating their back office. The Order Management System makes this possible” adds Turcsanyi. “The addition of Fraud Management into the OMS is part of our commitment to keeping our clients competitive”. OrderDynamics performs 4-6 major feature releases per year to its eCommerce SaaS platform, which are automatically made available to their current Clients at no additional costs.

Congrats on launch! OLLYShoes.com

Congratulations OLLY Shoes for the successful launch of your eCommerce website on the OrderDynamics platform!

The OLLYShoes.com eStore offers shoppers a friendly user experience using latest eCommerce best practices like guided navigation, personalization, site search, rich imaging, product reviews, recommendation, and fast shipping options. OLLYShoes.com provides information about OLLYScan© and downloadable tools that can be used at home to aid parents in purchasing the right size shoes. The site also provides in-store gift card support and other multi-channel loyalty options. The new website highlights the OLLY School Shoes program, which is a partnership with local area schools that offer discounts on required shoes or percentage in sales back to fund school programs.

Although OLLY has a few stores in Canada, the website is currently only available in the United States. This website was design by our partners UXER DESIGN (http://www.uxerdesign.com/) and is integrated with OLLY's POS, Inventory, and Fulfillment systems.

Gproxy Design and OrderDynamics Team Up to Provide Superior eCommerce Platform and Marketing Solutions for High-Growth Online Retailers

TORONTO-July 15, 2010 --Two industry-leading eCommerce Service Providers, Gproxy Design and OrderDynamics, have come together to help mid-market online retailers migrate to a superior eCommerce platform and achieve their sales and marketing goals.

This partnership is designed to give existing, high volume B2C and B2B online merchants the ultimate combination of on-demand eCommerce platform technology from OrderDynamics and next-generation Retail Web Design, Usability and Online Marketing Services from Gproxy. Both companies are leaders in their areas of expertise and the blend of their services creates the ideal solution for retailers generating between 5MM and 50MM in online revenues.

Gproxy Design is a leader in eCommerce web design and online marketing services, with one of the largest eCommerce portfolios in the market. For over 10 years, Gproxy has been differentiated through its professional and highly specialized approach to retailing web design that integrates client needs, ecommerce best practices and ROI oriented online marketing strategies.

OrderDynamics provides superior eCommerce platform technology and services aimed at growing sales. Their on-demand eCommerce platform is delivered as a SaaS (Software-as-a-Service) solution and is an end-to-end platform designed for businesses that have outgrown their current frontend shopping cart and backend Order Management System (OMS), Customer Service Tools, and Merchandising Tools. The OrderDynamics solution facilitates revenue growth for online retailers through a proactive Account Management process, called Dynamic Merchandising, which increases qualified traffic, converts more sales, and improves operational efficiency. OrderDynamics specializes in multi-eStore deployments and highly integrated environments that provide complete branding control and near real time integration with over 25 ERP, Warehouse Management, and Accounting systems.

The success of the partnership between these two eCommerce leaders has been proven with an ever growing list of mid-market clients and worldwide-recognized brands that have trusted Gproxy Design and OrderDynamics to build them a booming online store. Some of these companies include: Consumers Interstate Corporation, ToilletPaperWorld.com, SuperSupplies.com, Pilot Pen of America, Walking on a Cloud, Recorders.com and Health Walk Shoes.

Both companies would like to thank everyone who visited OrderDynamics’ booth at the Internet Retailer Conference and Exhibition IRCE 2010.

About Gproxy Design Inc.:
Gproxy Design Inc. is a Miami-based business and service provider of top quality Web Design and Online Marketing solutions for businesses around the globe. Gproxy Design is a customer and service oriented business that looks to create long lasting business relationships with customers. Gproxy Design has been working in the eCommerce industry for 11 years and has a portfolio of over 300 eCommerce websites.

For more information please contact:
Gerardo Pico
Sales & Alliance Manager
Gproxy Design Inc.
1-800-814-4761
design@gproxy.com

eCommerce Fraud Detection: Five Recommended Order Hold Rules


Earlier this year we saw record-low reports of fraud rates related to online retail. In January Cybersource reported 1.2% of revenue lost to fraud in 2009, attributing the improvements to the way retailers are managing risk.

With many tools, services, and technologies available for retailers to manage fraud, we wanted to provide some simple tactics to be deployed within the Order Management System. This post provides five great order hold rules for every high volume online retailer.

But first, lets explain what we mean by order holding within the eCommerce Order Management System (OMS) as part of your anti-fraud strategy. We're assuming that the fraudster has successfully passed all "frontend" validation checks, Address Verification System (or AVS), and other "card not present" technologies like Card Security Code (CVV2 for example) or even PIN systems like Verified by Visa. In our example, we basically have valid payment details and the order will be shipped unless we stop it within the OMS. So how does a merchant protect themselves without manually checking every single order? The answer: creating custom business rules within the OMS to trap and hold orders that meet certain criteria.

Within the OrderDynamics eBusiness Manager, we provide a comprehensive Fraud Detection engine that allows merchants to create custom detection rules. Each rule is defined using over 25 parameters and can be chained using AND/OR operators to form a "Fraud Detection Filter". All "payment authorized" orders are required to pass through these filters prior to being cleared for fulfillment. Orders that are caught by the filter are placed in a special queue called "Pending Fraud Validation" requiring a manual review by the customer operations team. As the merchant's business changes or they want to change their approach to fraud, they can easily modify their filters (rules and chains) over time.

Five Recommended Order Hold Rules

Rule #1: Bill To Address does not match Ship To Address
This can be very effective but may also flag too many orders for fraud review depending on your business. For example, if gifting is a big part of your business this rule may cast the net too wide. However, these rules can chained together so you can easily tighten the scope using AND/OR operators with other rules.

Rule #2: Overall Order Value Greater than $X
This allows retailers manually review orders of a certain value that they may not be comfortable being completely automated. Customer Service Tip: Retailers should take the necessary steps to ensure their high-value customers are getting "white glove" service. This rule will give them the immediate visibility into their largest customers.

Rule #3: Customer Account Charge Backs Exceed 1
Merchants should automatically hold orders for manual processing if the account has a history of charge backs.

Rule #4: IP Addresses or Billing and Shipping Addresses Out of Country
There are fraud hot spots around the world. Flagging shoppers from uncommon shipping destinations is a great way to avoid fraud.

Rule #5: Volume of Products, Categories, or Brands
With popular, and expensive, brands and products (for example iPhone 4G by Apple) available for online ordering, it is often a good idea to flag orders with high quantities of these brands, products, or categories from a single customer.

By chaining these 5 rules within the Order Management System (OMS), merchants can create comprehensive, business-specific Fraud Detection Filters sure to reduce fraud without costly manual effort.

For more information about OrderDynamics, contact Michael Turcsanyi.

Henry’s Camera Completes Move to OrderDynamics eCommerce SaaS Platform

Toronto (ON) -- OrderDynamics Corporation, Canada’s leading eCommerce Platform Provider, powers the new Henry’s family of websites, operator of over 30 photographic retail stores in Canada and multiple B2C and B2B websites.

As part of their 100th anniversary, Henry’s Camera re-launched their flagship website and adds two new B2C websites and a B2B site. The multi-phase project sees the successful completion of Phase 1 where each website was re-launched on the OrderDynamics eCommerce SaaS platform including a redesign of the popular web properties using the latest frontend user experience design best practices.

Henry’s implemented a new site architecture to service its 3 brands including a B2B site to streamline their business. OrderDynamics partnered with several leading companies to deliver best-of-breed services to Henry’s including FitForCommerce, UXER Design, Etilize, Givex, and Eosensa.

The new Henrys.ca and Henrys.com celebrates the moments their customers have shared for over 100 years in retail, allowing them to easily browse and shop over 25,000 products. The new Schoolofimaging.ca provides point-and-click access to courses offered exclusively at the Henry’s retail locations with the ability to see course schedules, reviews, recommendations, register, and cross-shop on the Henrys.ca website through a shared cart. The new Headshotsrentals.com site emphasizes the high-end brands and photographic systems sold and rented for professional and commercial use at Headshots Rentals in Toronto.

All sites offer the latest frontend features including navigation (category, brand, and guided), site search, product attributes, rich imaging, mini-cart, personalization, recommendations, and checkout. The OrderDynamics eCommerce SaaS platform is highly integrated with the Henry’s back office systems through a web services infrastructure that delivers near real-time updates to the websites, integrated in-store inventory, gift card support, advanced content management, promotions, and order management.

"The OrderDynamics SaaS platform is highly flexible, allowing Henry’s to implement our desired user experience and achieve the highest level of integration with our business systems” explains Max Payne, Director of Marketing at Henry’s. “Now that we have successfully re-launched our website technology, we are in a much better position to innovate and continually meet the needs of our customers through our websites” continues Max. The OrderDynamics eBusiness Manager provides the Henry’s marketing and customer service teams an easy-to-use dashboard for site maintenance and customer service requests, something not possible with their previous platform.

"We are absolutely thrilled about the partnership with Henry’s and to be part of their extraordinary Canadian story” says Michael Benadiba, CEO of OrderDynamics. “We thank the Henry’s team and look forward to helping them achieve their growth expectations each year” continues Benadiba.

About Henry’s Camera:
Cranbrook Glen Enterprises Ltd. operates Henry’s Camera, an independent photo, video, and digital retailer based in Toronto. Henry’s offers the latest in 35mm, digital SLR cameras, point and shoot, and advanced photo systems. In 2009, Henry’s celebrated their 100th anniversary making them one of Canada’s oldest retail businesses. Henrys.ca, SchoolofImaging.ca, and Headshotsrentals.com offer leading photographic and electronic brands from Nikon, Sony, Canon, Apple, Pentax, Hasselblad, and more with over 50,000 products. Henry’s operates in over 30 retail locations in communities across Canada.

Thanks for visiting us at IRCE 2010!

The OrderDynamics Team would like to thank you for visiting our booth in Chicago! We look forward to setting up a time to continue our discussions.

Overall we were very pleased with IRCE 2010 and getting the chance to reconnect with our Clients and Partners. The feedback from attendees was very positive. Many expressed willingness to invest in platform technology to help them grow, making 2010 and 2011 major years for platform changes. We talked to many people about how to successfully migrate their high-revenue websites to a new platform and the majority were planning to make their decision this year. Most high-growth merchants we talked to were looking for a Software-as-a-Service (SaaS) solution as the preferred delivery model for their eCommerce Platform.


Some notable companies that we thought were innovative and worth a closer look: Napkyn, Kampyle, AlaTest, LISTRAK, JetPay, AdShip, Gen 3 Marketing.

Special Partner Thanks!
• Audette Media
• UXER Design
• Gproxy Design
• Cardinal Commerce
• Avalara
• Global Power Merchants
• FitForCommerce eCommerce Know How
• SLI Systems
• Live Person

We will be reaching out to all interested parties over the next two weeks. You may also contact us directly: Michael Turcsanyi michael@orderdynamics.com.

In the mean time, we invite you to visit our website at http://www.orderdynamics.com/ to learn more about our On-Demand eCommerce Platform.

Sincerely,

The OrderDynamics Team
1 (866) 559-8123
solutions@orderdynamics.com