OrderDynamics® Corporation, the leading provider of global order management and Omni-Channel solutions, today announced J.McLaughlin, a national retailer of apparel and accessories, has selected the OrderDynamics retail Order Management System to expand its Omni-Channel fulfillment strategy, streamline operations, and increase cross-channel revenue.
J.McLaughlin, a rapidly growing 78 store retailer in the United States, is migrating from its in-house developed system to the OrderDynamics retail Order Management System (OMS) to support their increasingly complex fulfillment needs through automated order routing of inventory across retail stores and warehouses. By intelligently managing existing inventory pools spread across various locations with flexible business rules that can be changed as their needs evolve, J.McLaughlin can rapidly improve shipping speeds while streamlining the entire lifecycle of web orders as their Omni-Channel operations continue to scale.
In addition, J.McLaughlin will further enhance its cross-channel shopping experience by optimizing in-store pickup of orders placed online. By putting the retail Order Management System at the center of their technology infrastructure, J.McLaughlin can seamlessly connect all retail systems including their commerce platform, ERP, and POS systems to provide customers with real-time inventory information and consolidated purchase history from web and retail stores. In-Store Pickup and full transparency of inventory reflects J.McLaughin’s desire to drive increased store traffic while leveraging the first-class customer service and available-to-sell inventory at each retail store.
“In order to operate a best of breed Omni-Channel shopping experience, we needed a sophisticated Order Management System that could connect our retail systems, order data, and entire inventory network,” said Charles Yoo, Vice President of IT and Operations at J.McLaughlin. “OrderDynamics proven ability to streamline in-store fulfillment at scale, route orders based on complex and evolving scenarios, and increase cross-channel revenue made them an ideal long term partner.”
“Omni-Channel retailing represents a unique opportunity for brick and mortar retailers to simultaneously improve customer service and overall profitability by strategically balancing existing inventory supply with growing consumer demand,” said Michael Turcsanyi, President at OrderDynamics. “J.McLaughlin is an example of a forward thinking retailer that is going beyond enabling Omni-Channel fulfillment by completely optimizing the way they serve their customer. Our technology will give J.McLaughlin the ongoing flexibility and agility to exceed consumer expectations while profitably executing these strategies.”
About J.McLaughlin
J.McLaughlin, founded in 1977 by brothers Kevin and Jay McLaughlin, is a premier luxury apparel and accessories company that has become an innovator in vertical brand development and management. Through sixty company-owned retail locations and a growing e-commerce market, J.McLaughlin supplies ladies and men’s accessories and apparel that support the lifestyles of the most desirable demographic audience. Throughout the company’s thirty-five year history, J.McLaughlin has been effective at following this loyal consumer base from settled urban areas to key suburban outposts and regional leisure locales. The J.McLaughlin brand is known for product integrity and authenticity and a style described as “tradition with a sense of humor” that combines the sophistication of Manhattan with the casual lifestyle of the Hamptons, Palm Beach, and Nantucket.
Notable.ca Young Entrepreneur: Michael Benadiba, CEO of OrderDynamics®
OrderDynamics Corporation CEO, Michael Benadiba was recently featured as the daily Notable.ca Young Entrepreneur. With over 1.5 million monthly visitors, Notable.ca connects young professional adults (YPs), forward-thinking visionaries and trend-setters, with noteworthy people, places, products, parties and events.
The interview takes a look at Michael’s career thus far as the CEO of OrderDynamics Corporation and President & CTO of MBC Managed IT Services. Michael’s involvement in the ecommerce industry spans well over a decade, from his first ecommerce website proposal straight out of high school to leading a rapidly growing enterprise.
Michael also reveals how his passion for problem solving and helping others led to establishing his own successful business MBC Managed IT Services and subsequently co-founding OrderDynamics. On the subject of why the co-founders started OrderDynamics, Michael states: “We wanted to help retailers realize their online potential by developing intuitive software that solves real world challenges and removes barriers to success.”
In addition to discussing his flair for problem solving and love for digital commerce, Michael dishes on his favourite local haunt, interest in travelling and skydiving, and offers compelling advice to budding entrepreneurs and young professionals-alike.
Read the full length interview here
2014 Dx3 Canada Conference: Recap of the Show
Last week OrderDynamics exhibited at the 2014 Dx3 Canada conference in Toronto. For a second consecutive year OrderDynamics was a Bronze-level sponsor at the digital marketing summit. The conference provided a great opportunity to see first hand how new technologies are impacting the way Marketing, Operations and IT professionals are engaging digital audiences.
In speaking with many Canadian retailers and manufacturers during the two-day conference, it was clear both are prioritizing ecommerce and online growth more than ever. However, both acknowledge there is much more work to be done in terms of streamlining fulfillment, order management systems in general, and more. Additionally, many retailers mentioned similar challenges when addressing Omni-Channel commerce strategies including an uncertainty of the technology required to properly enable and optimize cross-channel initiatives, as well as the ability to manage (and sell) all inventory across an entire organization (retail stores, warehouses etc.).
These are just several examples of complexities retailers of all sizes face as they continue to adjust to evolving Omni-Channel expectations. Our experience helping some of Canada’s leading retailers launch sophisticated Omni-Channel strategies helped provide guidance and baselines throughout these conversations for some retailers considering similar investments.
The Fastest Path to Omni-Channel Revenue and Profit
On day one of the conference, OrderDynamics President Michael Turcsanyi presented “The Fastest Path to Omni-Channel Revenue and Profit in 5 Steps”, a step by step guide for retailers to phase themselves into Omni-Channel retailing and transform their operations. The presentation focused on growing trends within retail, organizational shifts required to meet evolving expectations, and the value of offering cross-channel initiatives. The half-hour session was packed with quality statistics of the Canadian retail industry and featured several key takeaways including:
Cutting Edge Digital Retail Solutions Entering Stores
Finally, one of the more engaging exhibits at the conference was the Retail Collective, an interactive and tech-driven digital shopping experience which featured virtual fitting rooms, web and mobile storefronts, interactive displays, in-store analytic platforms and more. While the Retail Collective served as a practical example of ways digital solutions can be used within a retail store to drive enhanced engagement and improved customer experiences, it also stood as a reminder that retailers will need to thoroughly analyze whether innovative tools like these have a place in its stores. Not all in-store retail experiences will benefit from such technologies, and yet, some might flourish. Retailers will have to respect what their customers want in a shopping experience and temper sophisticated technology with what has helped make their stores successful in the past.
While impressive, one concern shared among our team was the disconnect between some of these in-store technologies and the ecommerce platforms powering digital commerce storefronts. In this live example, there appear to be an integration or strategy to connect each technology to further leverage and align functionalities. That said, it’s not difficult to envision a time in the near distant future where all data and new touch points are completely integrated to provide an even more synchronized shopping experience for consumers. As retail continues to reinvent itself, technologies and new concepts like these will most likely become the norm. And as commerce platforms continue to shape how in-store retailing is handled (in-store fulfillment, cross-channel customer history, enterprise-wide inventory and more), it will be interesting to see how everything integrates over the coming years.
We’d like to thank Dx3 Canada for hosting a fantastic digital marketing conference and everyone who took the time to speak with us during the event.
In the meantime, we invite you to visit our website at www.orderdynamics.com to learn more about our ecommerce platform and retail order management system.
Sincerely,
The OrderDynamics Team
1 (866) 559-8123
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| The OrderDynamics Team at Dx3 Canada 2014. |
These are just several examples of complexities retailers of all sizes face as they continue to adjust to evolving Omni-Channel expectations. Our experience helping some of Canada’s leading retailers launch sophisticated Omni-Channel strategies helped provide guidance and baselines throughout these conversations for some retailers considering similar investments.
The Fastest Path to Omni-Channel Revenue and Profit
On day one of the conference, OrderDynamics President Michael Turcsanyi presented “The Fastest Path to Omni-Channel Revenue and Profit in 5 Steps”, a step by step guide for retailers to phase themselves into Omni-Channel retailing and transform their operations. The presentation focused on growing trends within retail, organizational shifts required to meet evolving expectations, and the value of offering cross-channel initiatives. The half-hour session was packed with quality statistics of the Canadian retail industry and featured several key takeaways including:
- Create an Omni-Channel committee responsible for driving change
- Split your Omni-Channel initiatives into actionable phases; and prioritize around your customers and their needs
- Select a sales attribution model that promotes buy-in across departments and teams
- Adjust organization P&L to incorporate Omni-Channel revenue, savings, and costs
- Select a flexible technology platform that you can grow with
 |
| OrderDynamics President Michael Turcsanyi presenting at Dx3 Canada 2014. |
Cutting Edge Digital Retail Solutions Entering Stores
Finally, one of the more engaging exhibits at the conference was the Retail Collective, an interactive and tech-driven digital shopping experience which featured virtual fitting rooms, web and mobile storefronts, interactive displays, in-store analytic platforms and more. While the Retail Collective served as a practical example of ways digital solutions can be used within a retail store to drive enhanced engagement and improved customer experiences, it also stood as a reminder that retailers will need to thoroughly analyze whether innovative tools like these have a place in its stores. Not all in-store retail experiences will benefit from such technologies, and yet, some might flourish. Retailers will have to respect what their customers want in a shopping experience and temper sophisticated technology with what has helped make their stores successful in the past.
 |
| One of the interactive displays by Perch inside the Retail Collective. |
While impressive, one concern shared among our team was the disconnect between some of these in-store technologies and the ecommerce platforms powering digital commerce storefronts. In this live example, there appear to be an integration or strategy to connect each technology to further leverage and align functionalities. That said, it’s not difficult to envision a time in the near distant future where all data and new touch points are completely integrated to provide an even more synchronized shopping experience for consumers. As retail continues to reinvent itself, technologies and new concepts like these will most likely become the norm. And as commerce platforms continue to shape how in-store retailing is handled (in-store fulfillment, cross-channel customer history, enterprise-wide inventory and more), it will be interesting to see how everything integrates over the coming years.
We’d like to thank Dx3 Canada for hosting a fantastic digital marketing conference and everyone who took the time to speak with us during the event.
 |
| The Retail Collective -- a glimpse into the near distant future of in-store shopping. |
In the meantime, we invite you to visit our website at www.orderdynamics.com to learn more about our ecommerce platform and retail order management system.
Sincerely,
The OrderDynamics Team
1 (866) 559-8123
